OfficeLuv combines an ordering platform with onsite service to provide a world-class experience for customers across the country. In this role, you will be part of our Operations team supporting the day to day at OfficeLuv and our customer locations. You’ll interact with employees, customers, and vendors regularly. We believe in giving talented people autonomy to be creative and resourceful. This is a very versatile role the encompasses a lot. The playbook is still being written, and you’ll have a chance to help write a chapter.
Our platform is solving an important problem that has incredible potential across dozens of verticals. We’re excited for the Customer Operations Specialist to jump on board and continue to build on our momentum across the country!
** This position is based out of our Chicago office (non-remote).
1-2 years of experience in customer relations, human resources, or operations experience
Bachelors’ Degree preferred
Experience with Data Entry in a variety of software systems
Excellent verbal and written communication skills
Proficient in Microsoft Excel / G-Suite
You believe that creating the best possible customer experience begins with people
You are incredibly detailed, love organization, and are driven by results
You're personable, professional, and positive!
You have great communication skills and are comfortable interacting with teammates and customers on a regular basis
You are versatile and proactive
You are resourceful when it comes to solving hard problems
You have motivating energy and a flexible demeanor
You are punctual, responsible and willing to learn new things
You are comfortable with uncertainty and changing job descriptions
You believe that things can always be improved and never stop looking for ways to get better
You have strong analytical skills, with the ability to prioritize tasks and manage time efficiently
WHAT YOU'LL DO
Manage day to day communication with remote employees regarding their schedule, hours, time cards, and supplies onsite
Manage the scheduling of dozens of locations and employees across the country based on availability, geography, and proximity to other locations
Conduct video and in-person interviews with prospective new members of the OfficeLuv field team
Onboard and train employees and subcontractors on OfficeLuv client locations and technology-based applications
Communicate with vendors and customers regularly
Ensure that all customers have a successful experience with the platform including timely shifts and deliveries
Resolve customer questions and concerns according to company goals
High sense of urgency around handling a high volume amount of inbound and outbound emails/tickets
Communicate effectively with employees and customers over the phone, email, chat, and text
Utilize Zendesk to log all interactions
Maintain detailed files for documentation
Manage challenging situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
Work collaboratively with internal parties to constantly improve the customer experience.
Learn the unique needs of each customer and suggest appropriate programs, products, and features to upsell.
Health, Vision, Dental
Commuter Benefits Program
401K (No Employer Match)
A Fun and Vibrant Culture
Opportunities for Growth and Professional Development
Please note:The first step in our hiring process includes a video interview to learn a little bit more about who you are. Please treat the video interview as if you were coming into our office to interview with us - dress appropriately and make sure that you have a quiet space and good lighting. You can complete this on your own time, in the comfort of your own home - so relax and have fun with it!