OfficeLuv combines an ordering platform with onsite service to provide a world-class experience for customers across the country. In this role, you will be part of our Operations team supporting the day to day at OfficeLuv and our customer locations. You’ll interact with employees, customers, and vendors regularly. We believe in giving talented people autonomy to be creative and resourceful. This is a very versatile role the encompasses a lot. The playbook is still being written, and you’ll have a chance to help write a chapter.
Our platform is solving an important problem that has incredible potential across dozens of verticals. We’re excited for the Customer Operations Specialist to jump on board and continue to build on our momentum across the country!
** This position is based out of our Chicago office (non-remote).
QUALIFICATIONS
- 1-2 years of experience in customer relations, human resources, or operations experience
- Bachelors’ Degree preferred
- Experience with Data Entry in a variety of software systems
- Excellent verbal and written communication skills
- Proficient in Microsoft Excel / G-Suite
ABOUT YOU
- You believe that creating the best possible customer experience begins with people
- You are incredibly detailed, love organization, and are driven by results
- You're personable, professional, and positive!
- You have great communication skills and are comfortable interacting with teammates and customers on a regular basis
- You are versatile and proactive
- You are resourceful when it comes to solving hard problems
- You have motivating energy and a flexible demeanor
- You are punctual, responsible and willing to learn new things
- You are comfortable with uncertainty and changing job descriptions
- You believe that things can always be improved and never stop looking for ways to get better
- You have strong analytical skills, with the ability to prioritize tasks and manage time efficiently
WHAT YOU'LL DO
- Manage day to day communication with remote employees regarding their schedule, hours, time cards, and supplies onsite
- Manage the scheduling of dozens of locations and employees across the country based on availability, geography, and proximity to other locations
- Conduct video and in-person interviews with prospective new members of the OfficeLuv field team
- Onboard and train employees and subcontractors on OfficeLuv client locations and technology-based applications
- Communicate with vendors and customers regularly
- Ensure that all customers have a successful experience with the platform including timely shifts and deliveries
- Resolve customer questions and concerns according to company goals
- High sense of urgency around handling a high volume amount of inbound and outbound emails/tickets
- Communicate effectively with employees and customers over the phone, email, chat, and text
- Utilize Zendesk to log all interactions
- Maintain detailed files for documentation
- Manage challenging situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
- Work collaboratively with internal parties to constantly improve the customer experience.
- Learn the unique needs of each customer and suggest appropriate programs, products, and features to upsell.
BENEFITS
- Health, Vision, Dental
- Commuter Benefits Program
- 401K (No Employer Match)
- Competitive Salary
- A Fun and Vibrant Culture
- Opportunities for Growth and Professional Development
Please note: The first step in our hiring process includes a video interview to learn a little bit more about who you are. Please treat the video interview as if you were coming into our office to interview with us - dress appropriately and make sure that you have a quiet space and good lighting. You can complete this on your own time, in the comfort of your own home - so relax and have fun with it!